If you are not satisfied with Neklo LLC software purchased directly from Neklo LLC (neklo.com or store.neklo.com), contact us within 30 days of your purchase to receive a refund. Refunds requested more than 30 days after your initial purchase date will not be issued unless the transaction was subject to a fraudulent purchase.

Installation and Support services are not refundable.

The Neklo LLC refund policy applies only to software purchased directly from Neklo LLC. If your software was purchased through a 3rd party, it must be returned to the 3rd party and is subject to the return policies of that vendor.

To return your product, please contact our support team (support@neklo.com)